Thank you for visiting heartandhandwellness.com.  This page contains links to information that may be of interest to you prior to your first visit. 



Policies

The following are the general policies of Heart and Hand Therapeutic Massage.  Please contact us with any other questions not answered here or if you wish to speak with a therapist. 

 

Payment Policy
Checks are welcome.  Any returned checks will result in a fee of $25.00. 
We also accept Visa, MasterCard and old fashioned cash!

 

Cancellations
24 hours notice is required. Failure to provide sufficient notice will result in a full charge for the session missed.

 

Weather
Weather in Virginia may result in rare disruptions in service.  In general, if the city government is closed, we will be closed.  We will do our best to contact any clients scheduled for service on the day in question. 

 

Scheduling
We work by appointment only; however, please feel free to call for availability.

FAQ

If you have any questions prior to your visit, please don't hesitate to call us at (703) 257-7950 or e-mail us at info@heartandhandwellness.com.

  • I have never had a massage before. What do I wear?
    Your comfort is the most important thing when receiving a massage.  We tell our clients to undress to their level of comfort. You may undress completely, or wear as much clothing as you wish. You will be covered at all times with a sheet and blanket (with the exception of the body part being worked on).
     
  • Should I tip my therapist? How much?
    Tipping is appreciated, but not expected. We would rather you come back soon than tip us. Feedback is always welcome. Our policy is to exceed your expectations.
     
  • Do you use oils and lotions?
    We use professional massage oils and lotions such as lanolin.  They are water-soluble and will not stain clothing. If you have allergies to nuts or oils, please let your therapist know.
     
  • Will it hurt?
    Even deep tissue massage should not hurt. Our therapists use a “relative pain scale” to ensure we are always working with what is comfortable and acceptable to you.
     
  • What are the therapists’ qualifications?
    All of our therapists are graduates of 500-hour or more certificate programs and are nationally certified.
     
  • Are there contraindications for massage therapy?
    Massage should obviously not be done over the site of any recent tissue damage, such as a broken bone, a bruise, or a wound. Care should be taken with deep work on persons with fragile or brittle bones. Areas of internal organic problems should be avoided. If there is any doubt, a physician should be consulted first and x-rays taken. Be sure to tell the therapist beforehand about any recent health problems, injuries or surgeries.
     
  • Can massage help relieve pain from my medical condition?
    Massage can help to lessen or eliminate pain stemming from a wide range of medical conditions that include fibromyalgia, lupus, myofascial pain syndrome, sciatica, carpal tunnel syndrome, TMJ pain, migraines, and others.   Other methods for pain relief include Neuromuscular Therapy (NMT) and Myofascial Release (MFR).  There are some conditions for which massage is contraindicated; make sure to tell your massage therapist what condition you're seeking relief for.

 

  • What are the key benefits of massage therapy? 
  • Physical -- Massage therapy is designed to stretch and loosen muscles, improve blood flow and the movement of lymphatic fluid throughout the body, facilitate the removal of metabolic wastes resulting from exercise or inactivity, and increase the flow of oxygen and nutrients to cells and tissue. In addition, massage stimulates the release of endorphins -- the body’s natural painkiller -- into the brain and nervous system.
  • Mental -- Massage therapy provides a relaxed state of alertness, reduces mental stress and enhances your capacity for calm thinking and creativity.
  • Emotional -- Massage therapy satisfies the need for caring and nurturing touch, creates a feeling of well-being and reduces anxiety levels.